Business Manager : : Paul Whapham

Paul is responsible for ensuring the practice runs smoothly and efficiently. He would be happy to hear from you with any comments or suggestions you may have.

Assistant Business Manager : : Viv Epps

Administration Co-ordinator : : Debbie Hewitt

Viv and Debbie act as a support to the Business Manager in the day to day running of the practice. They also deal with medical reports and queries requested by Insurance companies.

Test Results Manager : : Tracie Mead

Tracie’s role is to allocate all test results to the registered doctor/relevant person, give test results to patients over the telephone and undertake administrative tasks in relation to the diabetic and anti-coagulation clinics.

Secretaries : :

• Pembe Koyuncu
• Sarah Koranteng
• Christine Bridge

The secretaries are responsible for any typing the doctors would like done such as referral letters to the hospital, booking appointments for patients at the hospital of their choice if referred by the doctor and arranging hospital transport.

Reception Managers : :    

• Jenny Britten
• Rosemary Holmes

Receptionists : :              

• Jackie Brown
• Tracy Crow
• Claire Cruickshank
• Emma
• Danielle
• Julie King

The receptionists are here to help the patients. They are responsible for the booking of appointments, the printing of repeat prescriptions, ordering/collecting of prescriptions and helping patients with any queries the patients may have about the services the practice provides.

Registrations Clerk : :    

The Registrations Clerk enters all new patients’ details on the computer, and deals with all registration matters.

Summariser : :          

• Christine Venturelli

Christine enters all past medical history from patients previous medical records onto the computer to enable us to be a paperlight surgery.

Welcome to the Lakeside Medical Practice - 08444 778966