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Appointments are made through Reception (either by telephone, or in person) between the hours of 8:00am and 12:30pm or 2:00pm and 6:30pm or can be booked OnLine.

An appointment system is in operation for appointments with all health care professionals. However, provision is made for urgent cases (see below 5 minute extra appointments) to be seen on the same day. You can make an appointment by telephone or in person at the reception desk but do remember that incoming telephone lines are extremely busy during the early part of the morning. You may consult with any of the doctors at the practice. However, should you need an urgent appointment we cannot guarantee the doctor of your choice.

Please help us by giving as much notice as possible when making routine appointments.

When you arrive at the Health Centre to keep your appointment, please go to the Automated Booking-In System and punch in your details or see your receptionist if you have difficulties. Take a seat and wait for your name to appear on the electronic sign. This will bleep and notify you that the doctor is ready to see you. For example – the sign may say “Mrs White please go to Room 4.” Some patients may have difficulty hearing, seeing or understanding the sign. Please let the receptionist know if you are having difficulties.

Appointments are usually for a consultation of 10 minutes for one medical condition. If you feel your health problem will take longer, please let the receptionist know when you book your appointment.

It is important to arrive in good time for the appointment with your GP to enable surgeries to run smoothly. Patients who arrive more than 10 minutes late will be asked to wait until the end of surgery to be seen, or be asked to make a further appointment for another day and time.

We have a routine morning and afternoon appointment system.

We also have, in the MORNINGS ONLY, 5 minute EXTRA APPOINTMENTS.

ALL THE ABOVE APPOINTMENTS MUST BE PRE-BOOKED

• Requests for Extra Appointments must be made between 8:00am and 10:00am on the same day. Extra Appointments are for one patient and one complaint only.
• When you are seen as an Extra Patient the doctor will only be able to discuss your IMMEDIATE EMERGENCY NEEDS. We work as a team to meet your needs as efficiently as possible.

When you arrive at the Health Centre to keep your appointment, please go to the Automated Booking-In System and punch in your details or see your receptionist if you have difficulties.

Cancelling Appointments

Appointments are usually for a consultation of 10 minutes for one medical condition.