TEXT MESSAGING SERVICE

We are now able to contact our patients via text messages. We may use this system to contact you if we need to change or cancel an appointment, remind you of checks or annual reviews that you need or to remind you of appointments that you have booked.

It is therefore vital that we have your correct mobile phone number. Our receptionists are updating our records, so please, let us have your mobile phone number as soon as possible. Forms are available for completion at reception.

If you do not wish us to contact you in this way, you are able to opt out, but we are sure you will see the benefits of this system

 PRACTICE TRAINING

Lakeside Medical Practice has a training programme for medical students and GP Registrars. To assist in their training you may be asked to take part in a video. Consent forms (for video invitations) are available, but if you wish to decline this will not affect your consultation with your doctor in any way.

 REFERRAL LETTERS

This Practice is happy to send you copies of letters, such as hospital referral letters, that we write.  If you wish to receive these, please let either a Receptionist or your Doctor know.  However, they will be sent to you by post and we cannot be held responsible if they are opened by anyone other than the addressee.

 DATA PROTECTION

Data held about patients is protected against loss, damage and inappropriate processing in line with the rights of the individual, which includes the right to be informed of the information held about you.

If you require access to any of this information you should ask for a Subject Access Request Form which will guide you through the procedure.

No information will be supplied without your proof of identity and payment of any charges that may be incurred.

 ACCIDENT & EMERGENCY

The Practice is not equipped as a casualty unit. If you think your injury may require stitches, or if you think you have broken something, please go to the nearest Accident & Emergency Department of your nearest hospital. If the incident is more urgent, please dial 999 for an ambulance.

 SUGGESTIONS & COMPLAINTS

We monitor our service to ensure the best possible standards of care are maintained. We welcome your suggestions as users of the Health Centre.

We offer an efficient service, however, if there is a problem, please tell us and we will do our best to put it right.

If possible, please write to the Senior Partner with details, this will ensure the correct understanding of the details, and will receive a prompt acknowledgement and response.

CONTAGIOUS RASHES

If you are attending the Health Centre and you or your child has a high temperature with a rash or spots, please let the Receptionist know before you arrive. We can then seat you away from other patients to stop the possible spread of infection.

BREAST FEEDING

If you are needing to breast feed your baby, please speak with a Receptionist who will help find you a quiet corner in the Health Centre.