LAKESIDE MEDICAL PRACTICE

Making a Telephone Call to the Health Centre

The Lakeside Medical Practice has made changes recently to its telephone service.  We would be interested in your recent experience at telephoning the surgery.

PLEASE TICK APPROPRIATE WORDS IN EACH SECTION

NAME (optional):

ABOUT YOU:

Student:

Employed:

Unemployed:

Single Person:

Mother / Lone parent with school children

Carer:

Retired:

Other: (Please explain)

HOW LONG HAVE YOU BEEN A PATIENT HERE?

Less than one year:

1 to 2 years:

2 to 5 years:

More than 5 years:

TELEPHONE USE

All Land-line:

Mix Mobile & Land-line:

Only Mobile:

Have Internet use:

Don’t have Internet use:

TELEPHONE SERVICE

Have you telephoned the surgery recently?

Would you tell us about your experience please:

What time of the day did you call?

How long did you have to wait before your call was answered?

Was your call dealt with satisfactorily?

Did you use a Land-line or Mobile?

 

Comparing your experience with last year, do you think that the telephone service  is:

Better :

No different: 

Worse:

Comment – (please add any comments you may have about the telephone system or service at Lakeside).

In future, patients could book their own routine appointments using their telephone. (The Lakeside telephone menu would give you appointment options with your GP or Nurse – you would select a day/time).

Would you use this service?

Yes:

Maybe:

No:

It is possible now, to book your own routine appointments online through our website.

Are you aware of that service?

Have you ever tried to use it?

Would you use it if you knew how to?

Do you have access to the internet?

Reception Service

Do you have any general comments to make about the Reception service here at Lakeside?

Are you Male?

Are you Female?

Thank you for taking the time to complete this Survey. Your help is very importance to us.

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